We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you have received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, the invoice.

To start a return, you can contact us at mail@plumstories.com along with the reason for return. Please note that returns will need to be sent to the following address:

Plumstories PVT LTD
11/533, Cherooty Road ,Mananchira ,Kozhikode, Kerala ,673001, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mail@plumstories.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
If request is initiated after 14 business days of order delivery
Free product provided by brand
Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The exchange of the item is limited to a single occurrence and is subject to size availability.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the amount will automatically be refunded to your original payment method within 10 business days in case of prepaid orders. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In the case of COD orders, we will require the following details from your end to issue a refund.

Bank Name:
Branch Name:
Account Holder's Name: (Must be the same as on Order)
Account Number:
IFSC Code:
Image of canceled Cheque:
Please note: The refund will only be carried out in the specified shared bank account, and the brand disclaims any responsibility for incorrect refund transactions.

If more than 14 business days have passed since we’ve approved your return & you still have not received the amount, please contact us at mail@plumstories.com